Returns & Exchanges
At BugMD, we stand behind our pest control solutions with a 30-day satisfaction guarantee to ensure your home remains protected and comfortable. If you are not completely satisfied with your purchase, you can return your items for a full refund within 30 days of delivery.
Initiate Your Request
Contact our dedicated BugMD support team via email or our online portal with your order number to begin the return authorization process.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all bottles, traps, or devices are securely sealed to prevent damage during transit.
Ship Items Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing