Frequently Asked Questions
Everything you need to know about protecting your home naturally.
Are BugMD products safe to use around children and pets?
Yes, BugMD products are formulated using plant-based essential oils. When used as directed, they are safe for use in households with kids and pets, providing a powerful alternative to harsh traditional chemicals.
How long does it take for orders to ship?
Standard orders typically process within 1-2 business days. Once shipped, domestic delivery usually takes between 3 to 7 business days depending on your location.
What is your return policy?
We offer a 30-Day Satisfaction Guarantee. If you are not completely satisfied with your purchase, you can contact our customer support team within 30 days of receipt to initiate a return or exchange.
Can I use BugMD sprays on my furniture and carpets?
Our formulas are designed to be non-staining on most household surfaces. However, we always recommend testing a small, inconspicuous area first before applying to delicate fabrics or finished wood.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How should I store my BugMD products?
For maximum shelf life and effectiveness, store your products in a cool, dry place away from direct sunlight and extreme temperatures.